Inactive customers who start again
Every reactivation is tracked, so you know how much revenue has come back.
distribution
whoever stopped ordering has a name. Customer reactivation and order taking in Italy for distributors
We work for distributors that serve shops, hospitality venues and businesses through a network of agents. We find in your sales history who has gone quiet and call them back, and we take orders by phone from the smallest customers.
A customer who stops ordering does not warn you.
A venue changes hands, a shop tries another supplier, a business cuts its orders one month at a time. Your management software shows all of it, but nobody has the time to look and pick up the phone.
how we work
four steps. one single goal.
- 01
Reading the sales history
From the sales export we find who has not ordered for two, three or six months, and who buys only one product.
- 02
Call back
We call these customers to understand what happened and what they need to start ordering again.
- 03
Order or visit
We take the order by phone or book a visit from the area agent.
- 04
Recurring order taking
For the smaller customers the agent cannot get round to visiting, we call at fixed intervals to take the order.
who makes the call
a person, not an automated system.
One hundred percent human, zero automation. Your customers speak to a caller who knows your sector, listens, asks the right questions and understands when it is time to book the meeting. Every call is made in Italian.
what you get
measured work, not promises.
Agents freed up
Your agents spend their time on large customers and new openings.
Commissions where they belong
The reactivated customer stays with the area agent.
where we already do it
a real case.
We already work with distributors and with food companies that sell to the hospitality trade, from the first contact with buyers to calling customers back.
questions
what we are asked most often.
Won’t the agents feel bypassed?
We work for them: the reactivated customer and the commission stay with the area agent. We put it in writing in the agreement before we start.
What data do you need?
A sales export with customer, date and product. The last two years are enough to see who has stopped.
When do you call bars and restaurants?
At times when the owner can answer, well away from service. We agree them with you according to the type of customer.
let’s talk
tell us what you sell and who to.
Try us for five days: if the method does not work, you will see it straight away. We reply with an honest assessment, even when the answer is that we are not the right choice.
Every day from 8:30 to 18:00, Italian time. Or fill in the contact form.