Problems caught in time
An unhappy customer called back within a day is a customer you can still keep.
automotive
the customer is kept after the handover. Telemarketing for car dealerships in Italy, after the sale
After every car handover and every workshop visit, we call your customers to find out how it went. Anyone who is not satisfied is flagged to you the same day, while there is still time to put things right.
An unhappy customer does not tell you.
They tell the manufacturer’s survey, their friends, the dealership in the next town. Often a phone call and a workshop appointment would have been enough, if someone had known in time.
how we work
four steps. one single goal.
- 01
Deliveries and workshop visits
Every week we receive the list of deliveries and workshop visits from the previous days.
- 02
Check call
We call the customer on behalf of the dealership, with a few questions about the delivery or the work carried out.
- 03
Flagged the same day
Anyone who reports a problem reaches your manager the same day, with the notes from the call.
- 04
Services and due dates
With the same customers we follow up overdue services and book the workshop appointment.
who makes the call
a person, not an automated system.
One hundred percent human, zero automation. Your customers speak to a caller who knows your sector, listens, asks the right questions and understands when it is time to book the meeting. Every call is made in Italian.
what you get
measured work, not promises.
A busier workshop
Overdue services become appointments in the diary.
A month by month picture
Answers grouped by salesperson, by department and by month.
where we already do it
a real case.
For a dealership in Emilia we call customers after they have bought their car, to check that everything went well and to spot straight away anyone who needs work done.
questions
what we are asked most often.
Do the calls influence the manufacturer’s survey?
No. We make a service call about the customer’s experience and give no guidance on how to answer other surveys.
Do you introduce yourselves in our name?
Yes, in the name of the dealership, with the script you approve.
Do you also book sales appointments?
Yes, for example with customers who have older cars or are thinking about a part exchange, if you want to add them to the after sales work.
let’s talk
tell us what you sell and who to.
Try us for five days: if the method does not work, you will see it straight away. We reply with an honest assessment, even when the answer is that we are not the right choice.
Every day from 8:30 to 18:00, Italian time. Or fill in the contact form.