the platform
every call leaves a number you can read. Client dashboard: call outcomes, appointments and agents
Every ALIS campaign comes with a private web dashboard and an app for iPhone and iPad. Contacts worked, call outcomes, appointments, visits and contracts, in total and by agent, province and period. No waiting for the end-of-month report.
Telemarketing is judged on numbers, not impressions.
Companies that buy a phone campaign usually get a sheet at the end of the month, with a total of calls and a total of appointments. They do not know how many people answered, how many asked to be called back, how many numbers were wrong, which agent converts best and in which province the list performs worst. Without that data a campaign cannot be corrected, only renewed or cancelled.
That is why we built a platform of our own. Every call outcome lands in the client’s dashboard, and the client looks at it whenever they want, not when we send it.
what you see
the campaign on one page.
The home page opens with a written summary: how many contacts were worked, how many appointments came out of them, the conversion rate, the best-converting agent and how the month compares with the previous one. Below, three large counters and the charts of appointments produced and visits made over time.
the sections
nine views, one set of data.
- 01
Home
Summary, counters, trend of appointments produced and visits made, and the comparison between the two.
- 02
Outcomes
Every call closed with an outcome: appointment, call back, no answer, wrong number, unreachable, not interested, still to call. With the count and the share of the total, so you can tell at once whether the problem is the list or the message.
- 03
Operators
Who called, how much and with which outcomes. It is our quality control, and you see it too.
- 04
Agents and agent profiles
For each of your agents or salespeople: leads worked, appointments booked, visits, conversion rate. The individual profile collects each one’s history.
- 05
Provinces
Where the list performs and where it does not: contacts and appointments by province, useful for planning visit rounds and the next areas.
- 06
Appointments
The full list with date, agent, company, notes taken on the call and confirmation. It is what the salesperson opens before leaving.
- 07
Contracts
Visits made and contracts closed, linked to the appointments they came from. This is where the circle closes: what an appointment cost and what it returned.
- 08
Reports
Downloadable reports by period, by agent and by campaign, with the same numbers as the dashboard.
- 09
App
Access keys for the Alis Appuntamenti app, for whoever runs the company, and for the Alis Agenti app, one per agent.
outcomes and agents
where you see what to fix.
The outcome distribution is the page we look at with you every week. Too many wrong numbers means the list has to be rebuilt. Too many “not interested” in one province means the message has to change there. An agent with many leads and few conversions means the appointments arrive but do not close, and the problem sits after the call.
in your pocket
the same numbers, on your phone.
The Alis Appuntamenti app, for iPhone and iPad, shows whoever runs the company the contacts worked, the appointments, those still to call, month-by-month production and the agent ranking. The Alis Agenti app gives each agent their own diary, with confirmed appointments and the notes taken on the call. Access keys are generated from the dashboard.
how the data gets there
no spreadsheet copied by hand.
Our operators close every call with an outcome in the calling software. That outcome flows to the platform during the day and updates counters, charts and lists. Visits and contracts are recorded by you or your agents, and the dashboard links them to the appointments they came from. Each client has its own environment, with its own data and its own logins: nobody sees anyone else’s.
The four numbers we demand of ourselves, calls, duration, appointments and confirmations, are the same ones you see. Without those numbers telemarketing is a gamble, and a gamble cannot be optimised.
where you use it
included in every campaign.
The dashboard comes with B2B telemarketing, appointment setting, lead generation and dormant customer reactivation. The lists that feed the campaigns are profiled and GDPR compliant and go through the Italian opt-out register before the first call.
questions
what we get asked most often.
What is the ALIS client dashboard?
It is the private web dashboard every client gets, on a dedicated address with protected access, showing contacts worked, call outcomes, appointments booked, visits made and contracts, in total and by agent, province and period.
How often is the data updated?
Call outcomes come from the calling software during the day, with no manual steps. Visits and contracts are updated by you or your agents and appear at the next alignment.
Do I need to install anything?
No. The dashboard opens in the browser, on a computer or a tablet. The Alis Appuntamenti app for iPhone and iPad is an extra, for anyone who wants the numbers in their pocket.
Who can log in?
The people you name, each with their own credentials. Each client sees only its own data: other clients’ campaigns cannot be reached.
Do the agents see the dashboard?
If you want them to. For agents there is the Alis Agenti app, where each one sees their own diary and appointments, with the notes taken on the call.
Can I export the data?
Yes. Contact and appointment lists can be exported and reports downloaded. The data stays yours, even when the campaign ends.
Is the dashboard included in the service?
Yes, with every telemarketing, appointment setting or reactivation campaign. It is not a separate module.
let’s talk
want to see it with your data?
We show you the demo environment in a twenty-minute video call, then you decide. Try us for five days: if the method does not work, you see it at once, in the dashboard.